Connecting with Grieving Clients: Supportive Communication for Fourteen Common Situations, 2nd Edition

by Laurel Lagoni, Dana Durrance
May 2011

Guiding clients through their grief following the loss of a beloved pet is one of the toughest parts of your staff’s job. Handled sensitively and compassionately, the situation can strengthen the bond with the client for years to come. The new, second edition of this valuable resource offers specific strategies for dealing with a number of common, but difficult, client situations, including these and more:

Dealing with crises and emergencies
Delivering bad news
Euthanasia decision-making
Grief responses to pet loss
Clients’ guilt
Non-euthanasia and sudden deaths
Helping children, seniors, and disabled clients with grief
Other pets’ grief
Adopting new pets

The guide includes words to use in specific situations, information on pet hospice programs, grief support protocols, and client support resources. The resource is organized to facilitate staff meeting discussions and offers role-play ideas for each situation to build staff skills in this important area of practice.

PDF 364 KB
Password: vetbooks.ir Help

Download